FAQ - Frequently Asked Questions
Payment Questions:
What forms of payment do you accept?
- We accept all major credit cards. Visa, Mastercard, American Express, and Discover.
- Paypal
- Check (your order does not process until your check is cleared)
- ACH/Wire transfer (wholesale approved clients only)
Shipping Questions:
Where do you ship from?
- Clifton, NJ 07011 USA
What type of shipping do you offer?
- Domestic USA orders: USPS & UPS
- International orders: USPS, GlobalPost, UPS
- Free & flat rate shipping for USA only at this time
*DHL is upon request and at the discretion of NutriCargo management.
Can I use my own shipping number?
Approved clients may use their own shipper accounts.
What is your return policy?
Our return policy can be found on www.nutricargo.com/return-policy
Product Questions:
What quality documents can you provide?
- Certificates of Analysis (COA)
- MSDS
- Allergen & pesticide statements
What is the difference between powder, 4:1, %, etc?
Whole herbs and extracts are both very different products.
Whole botanicals in some cases contain every part of a botanical including roots or stems while extract contains a specific botanical compound and is measured to a specific amount.
Extracts come with standards set by potency percentage so your order will always match what was advertised.
NutriCargo Whole Ingredients (do not have % or ration in their name)
A whole ingredient contains the entire botanical, including the roots, stem, flower etc.
NutriCargo Extracts
Extracts contain specific compounds extracted from the botanical. These compounds are denoted by the “%” sign.
Herbal extracts are often “standardized” to contain a certain amount of a compound or active ingredient. Standardization ensures that every batch of a botanical extract contains the same amount of the advertised compound. For example, Acerola 10% may be standardized to 10% vitamin C. Every batch of that product will have at least 10% of that active compound.
NutriCargo Extract Ratios
Ratio extracts are denoted by the ratio in their product name. For example 4:1, 5:1, 10:1 etc.
If it’s a 4:1 extract, for example, that means that four parts of the original plant are going into one part of the final extract, making it a concentrated powder.
Think of it this way: Ratio of dry plant material (X) to final extract quantity(Y).
X : Y
Y = weight of dry plant material
X = weight or volume of extract (depending upon whether the extract is a solid/dry extract or a liquid extract)
The concept here is that the essential activity of the dry plant material (X) is found in the quantity of extract (Y). Or in other words, Y quantity of the extract is equivalent to X quantity of the dry plant.
For example, a botanical ingredient listed as a 4:1 extract means that 4 kg of raw herbs were extracted down to 1 kg of dried powdered extract.
Quality Questions:
What type of quality control measures does NutriCargo take?
- The institution of an internal Quality Control Program to ensure that products are free of toxins and undesired by-products.
- Alliances with science laboratories to enforce rigorous testing procedures.
- Weekly testing for microbial pathogens and heavy metals (Lead, Cadmium, Arsenic, Mercury).
- Microbiological testing (Total Plate count, Yeast & Mold, Coliforms, E. Coli and Salmonella).
- Random testing of materials' moisture content.
- HPTLC (High-Performance Thin Layer Chromatography) testing for initial approval and supply of materials.
- High-Performance Liquid Chromatography (HPLC) testing for powder extracts.
- Prevention of all sub-potent and contaminated materials from entering the products.
- Regular testing for proper identification and chemical efficacy.
Pricing Question:
NutriCargo sells in the following pack sizes with the following price breaks:
- 500g (1.1lbs) minimum order quantity (MOQ)
- Mix and Match discount - Our shopping cart will calculate discounts ranging from 2% to 10% based on the number of (any) items in your cart
*For quantities over 25kgs (per ingredient) we are happy to refer you to our wholesaler.