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Winter Savings! 10% Off On All Ingredients With Code: HOLIDAY

FAQ - Frequently Asked Questions

Payment Questions:

What forms of payment do you accept?

  • We accept all major credit cards. Visa, Mastercard, American Express, and Discover.
  • Paypal
  • Check (your order does not process until your check is cleared)
  • ACH/Wire transfer (wholesale approved clients only)


Shipping Questions:

Where do you ship from?

  • Clifton, NJ 07011 USA

What type of shipping do you offer?

  • Domestic USA orders: USPS & UPS
  • International orders: USPS, GlobalPost, UPS
  • Free & flat rate shipping for USA only at this time

*DHL is upon request and at the discretion of NutriCargo management.

Can I use my own shipping number?

Approved clients may use their own shipper accounts.

 

What is your return policy?

Our return policy can be found on www.nutricargo.com/return-policy

Product Questions:

What quality documents can you provide?

  • Certificates of Analysis (COA)
  • MSDS
  • Allergen & pesticide statements

 

What is the difference between powder, 4:1, %, etc?

 

Whole herbs and extracts are both very different products.

Whole botanicals in some cases contain every part of a botanical including roots or stems while extract contains a specific botanical compound and is measured to a specific amount. 

Extracts come with standards set by potency percentage so your order will always match what was advertised.

NutriCargo Whole Ingredients (do not have % or ration in their name)

A whole ingredient contains the entire botanical, including the roots, stem, flower etc.

NutriCargo Extracts

Extracts contain specific compounds extracted from the botanical. These compounds are denoted by the “%” sign.

Herbal extracts are often “standardized” to contain a certain amount of a compound or active ingredient. Standardization ensures that every batch of a botanical extract contains the same amount of the advertised compound. For example, Acerola 10% may be standardized to 10% vitamin C. Every batch of that product will have at least 10% of that active compound.

NutriCargo Extract Ratios
Ratio extracts are denoted by the ratio in their product name. For example 4:1, 5:1, 10:1 etc.

If it’s a 4:1 extract, for example, that means that four parts of the original plant are going into one part of the final extract, making it a concentrated powder.

Think of it this way: Ratio of dry plant material (X) to final extract quantity(Y).

X : Y

Y = weight of dry plant material

X = weight or volume of extract (depending upon whether the extract is a solid/dry extract or a liquid extract)

The concept here is that the essential activity of the dry plant material (X) is found in the quantity of extract (Y). Or in other words, Y quantity of the extract is equivalent to X quantity of the dry plant.


For example, a botanical ingredient listed as a 4:1 extract means that 4 kg of raw herbs were extracted down to 1 kg of dried powdered extract.

 

Quality Questions:

What type of quality control measures does NutriCargo take?

  • The institution of an internal Quality Control Program to ensure that products are free of toxins and undesired by-products.
  • Alliances with science laboratories to enforce rigorous testing procedures.
  • Weekly testing for microbial pathogens and heavy metals (Lead, Cadmium, Arsenic, Mercury).
  • Microbiological testing (Total Plate count, Yeast & Mold, Coliforms, E. Coli and Salmonella).
  • Random testing of materials' moisture content.
  • HPTLC (High-Performance Thin Layer Chromatography) testing for initial approval and supply of materials.
  • High-Performance Liquid Chromatography (HPLC) testing for powder extracts.
  • Prevention of all sub-potent and contaminated materials from entering the products.
  • Regular testing for proper identification and chemical efficacy.

Pricing Question:

NutriCargo sells in the following pack sizes with the following price breaks:

  • 500g (1.1lbs) minimum order quantity (MOQ)
  • Mix and Match discount - Our shopping cart will calculate discounts ranging from 2% to 10% based on the number of (any) items in your cart

*For quantities over 25kgs (per ingredient) we are happy to refer you to our wholesaler.