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For everyone’s safety, we are temporarily unable to accept returns on purchases made online after 3/25/2020 due to COVID-19. We will revist our return policy at a later time. Thank you for your understanding.
We are dedicated to offering you the best value and service. Due to the nature of natural products, items may not be eligible for a return due to subjective customer experiences (ie. Didn't like the taste, color, smell). In addition, open products cannot be returned as these items are considered food sources and we cannot resell. Only unopened items can be returned.
Customers are always advised to request samples before committing to a food product purchase.
All customers have 30 days from receiving the product to bring up any dispute and request a return authorization. All returns must be authorized in writing by NutriCargo. No refund will be processed until an item has been inspected.
If a return has been authorized, the customer may return the item using a NutriCargo return label (fee for return shipping will be charged) or the customer may use their own shipping label. All returns must be made via a tracked shipping method. NutriCargo does not offer return shipping labels for overseas orders.
If an item is returned due to a customer error then the customer is responsible for return shipping charges and a 15% restocking fee.
If an item is being returned due to a NutriCargo error, the customer need only return the product for a full refund or an exchange without penalty.
All returns must be pre-authorized. Any return that arrives to NutriCargo without pre-written authorization will be considered an abandoned order and no refund will be issued.